Question 1

How quickly can you fix my motor failure?

Accepted Answer

We understand that a motor failure can leave you stranded, which is why we offer same-day service for most motor issues. When you call us at (781) 917-3207, we'll diagnose the problem over the phone if possible and dispatch a technician with the necessary parts. Our fully stocked service vehicles mean we can often complete repairs in a single visit.  For emergency situations—like when your car is stuck inside the garage—we prioritize your call and can typically be on-site within 1-2 hours. Our factory-trained technicians are experienced with all major opener brands including LiftMaster, Chamberlain, Genie, and Craftsman.  If your motor needs replacement rather than repair, we carry a range of openers on our trucks and can often complete a full installation the same day. We'll also properly dispose of your old unit at no additional charge.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage door openers can result from several factors:  Age and Wear Most garage door openers last 10-15 years with proper maintenance. The motor bearings, gears, and electrical components wear over time, eventually leading to failure.  Electrical Issues Power surges can damage the motor's circuit board. We recommend using a surge protector for your opener. Additionally, loose wiring connections can cause intermittent operation before complete failure.  Overheating Running the door multiple times in quick succession or attempting to operate a stuck door causes the motor to overheat. Most quality openers have thermal protection, but repeated overheating degrades motor performance.  Improper Door Balance When springs wear out, the door becomes harder to lift. This forces the motor to work harder, accelerating wear and potentially burning out the motor. Annual balance testing can prevent this issue.  Lack of Lubrication While the opener motor itself is sealed, the moving parts it connects to need regular lubrication. A squealing or grinding noise often precedes motor failure.  Manufacturing Defects Though rare, some motors fail prematurely due to manufacturing issues. This is why we only install openers from reputable manufacturers with strong warranty coverage.  To extend your motor's life, schedule annual maintenance with Rockland Garage Doors. We'll check balance, lubricate components, and catch issues before they cause failure.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer several financing options to make your purchase manageable.  Financing Options:  1. 0% Interest Financing: Qualified buyers can enjoy 0% APR for 12-18 months on approved credit. This allows you to spread payments without any interest charges.  2. Low Monthly Payment Plans: Extended terms up to 60 months for larger projects, keeping monthly payments affordable.  3. Same-as-Cash Options: Pay off your balance within the promotional period with no interest charges.  How to Apply:  During your free in-home estimate, our consultant can run a quick credit application that won't impact your credit score. You'll receive a decision within minutes. The application process is simple and can be completed right at your kitchen table.  What's Eligible:  - New garage door installations - Opener upgrades - Complete system replacements - Major repairs over $500  Benefits of Financing:  - Upgrade to a better door than you might otherwise afford - Add insulation, smart features, or premium materials - Bundle door and opener for better value - Start enjoying your new door immediately  We work with multiple lenders to find the best terms for your situation. Even if you've been declined elsewhere, we may be able to help. Call (781) 917-3207 to schedule your free estimate and discuss financing options.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Rockland, Weymouth, Quincy, Braintree, Hingham, Cohasset, Scituate, Marshfield, Hanover, Pembroke, and Kingston. If you're in the South Shore area and don't see your town listed, give us a call—we likely cover your location.

Question 5

Do you offer emergency service?

Accepted Answer

Yes! We're on-call 24/7 for garage door emergencies. Whether your car is stuck inside, your door won't close at night, or you have a security concern, call (781) 917-3207 anytime. We prioritize emergency calls and typically respond within 1-2 hours.

Question 6

What's your warranty coverage?

Accepted Answer

We offer a 10-year warranty on all installation work—one of the best in the industry. This covers labor, parts we supply, and return visits for adjustments. We also back our work with a satisfaction guarantee: if you're not happy, we'll make it right.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance to keep your door operating safely and efficiently. Regular service extends the life of your door and opener, prevents breakdowns, and catches small issues before they become expensive repairs. Our tune-up includes lubrication, balance testing, safety checks, and hardware tightening.

Question 8

Can you match my home's style with a new garage door?

Accepted Answer

Absolutely! We offer a wide range of styles including traditional raised panel, carriage house, modern contemporary, and custom designs. Our doors come in numerous colors and finishes, with optional decorative hardware and window inserts. During your free consultation, we'll help you choose a door that complements your home's architecture.

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